Consumer's Right of Withdrawal

If the contractual partner is a consumer, he has a right of withdrawal.

Right of withdrawal

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of cancellation, you must send us a clear statement (e.g. a letter sent by post or email) to ZOE x MAY, Bettina Mayrhofer, Mühlbauerstraße 1, 4407 Steyr, Austria (hello@zoeandmay.com) about your decision to revoke this contract. You can request a sample cancellation form from us by e-mail, but this is not mandatory. After receiving your declaration of revocation, we will immediately send you an e-mail confirming receipt of your revocation.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we must reimburse you for all payments that we have received from you, with the exception of the delivery costs for shipping that has already been carried out, immediately and at the latest within twenty-one days from the day on which we received notification of your revocation of this contract is.

For the repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you. We can refuse repayment until we have received and inspected the goods.

You must return the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

The return has to be done on your own and all costs incurred for this are to be borne by the customer.

Please note that parcels sent freight collect will not be accepted. Should we nevertheless receive a package freight collect, we will charge you for the resulting costs and deduct them from the refund amount.

You only have to pay for any loss in value of the goods if this loss in value is due to improper handling by you to check the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

There is no right of cancellation for goods

1. that have been custom made
2. which are not suitable for return for reasons of health protection or hygiene (e.g. earrings, brassieres, bra stickers).
3. that have been worn (except for trying on), washed, altered, soiled, or damaged.
4. whose label has been removed.
5. that are not returned in their original packaging.